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Plug and Play Drivers: Instrument Identification Error (Harvard PHD Ultra Pumps)

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Hello everyone! I'm using LabView drivers to control a Harvard Apparatus 70-3007 pump, and running into some issues. (I'm controlling via USB).

 

Driver:

http://sine.ni.com/apps/utf8/niid_web_display.model_page?p_model_id=16026

 

Plug and Play site:

http://www.ni.com/white-paper/3271/en/

 

So I downloaded and installed the drivers, and ensured that I have ALL of the necessary software (USB virtual COM and VISA) installed. I then used teraterm (serial port communication software) to ensure that my computer could communicate with the pump. It could.

 

I then moved into labview, to ensure that my computer could control the pump. It could not. As soon as I try any of the VIs attached with the drivers I get an error. The very first step in each VI is to call an Initialize.VI that does an "Instrumentation Identification" step, that always throws an error. It tells me that either I have set the COM port incorrectly (I assure you, I have not) or that the instrument drivers are not up to date. Hm.

 

Any ideas? I know obviously probably no one here has used this series of pumps before, so if there's any additional information/VIs I can attach, please let me know.


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